Contact
SiteHaul is made by one person, so this goes straight to me. Email is the only channel, which is deliberate: there is no ticket queue and no bot in between.
hello@sitehaul.appA capture came out wrong
Send the capture-log.txt from the run folder, and the URL if you can share it. That log is written on your Mac and never uploaded, so nothing reaches me unless you attach it yourself. It is far and away the fastest route to a fix, because it says what SiteHaul actually saw on the page.
Your license key
Keys are emailed by Polar at checkout, so check spam first. You can also reissue a lost key, or free up a Mac when you replace one, from your customer portal without emailing anyone.
Before you write
The FAQ covers most of what gets asked, and the changelog is worth a glance if something behaved oddly: it may already be fixed, and SiteHaul installs updates itself when you launch it.
Who makes it
I design and build websites, and I built SiteHaul because I kept screenshotting them a page at a time. The longer version is on the homepage.